Refund & Returns Policy

You can return unused RestoraCup products within 30 days of delivery, and we replace anything that arrives damaged or defective at no cost to you. Every order is inspected by our Quality Assurance team before it ships, and our goal is simple: you should love your RestoraCup products as much as we do.

This policy applies to orders shipped to addresses in the United States, including APO/FPO addresses. All amounts are in U.S. dollars, and "business days" means Monday to Friday, excluding U.S. federal holidays.

At a glance

Situation	What we do	Time limit
Changed your mind (unused, original packaging)	Full refund, minus return shipping	30 days from delivery
Arrived damaged	Free replacement or full refund	Report within 48 hours
Defective item	Free replacement or full refund	30 days, then warranty
Wrong item sent	We send the right one and cover return shipping	30 days from delivery
Used cups or kits (change of mind)	Not returnable, for hygiene reasons	—
Sale items	Final sale, unless damaged or defective	—
Cancel an order	Full refund	Before it ships, within 12 hours

Questions at any point? Email us at support@restoracup.com and we'll reply within 1 business day.

Returns

You have 30 calendar days from the delivery date to start a return.

To be eligible, the item must be:

• Unused and in the same condition you received it
• In its original, unopened packaging, with all tags and accessories
• Free of damage, odors or residue caused after delivery

How to start a return

1. Email support@restoracup.com with your order number and the item(s) you want to return.
2. We confirm eligibility within 1 business day and send you the return address and instructions. We may ask for a photo or video of the item.
3. Ship the item back and email us the tracking number.
4. We inspect it within 3 business days of arrival and email you the result.

Please don't ship anything back before we send you instructions. Refused, abandoned or unannounced packages can't be processed as returns.

Your rights: some U.S. states give consumers additional rights. Nothing in this policy limits your rights under applicable federal or state law.

Items we can't take back

These items can't be returned for a change of mind. If any of them arrive damaged or defective, they are still fully covered.

• Used cups, cupping sets and kits. Our cups touch the skin directly, so for hygiene reasons we can't resell or restock them once used or unsealed.
• Sale and clearance items. Discounted items are final sale so we can keep our sale prices low.
• Gift cards.
• Items returned after 30 days, or without contacting us first.

Damaged, defective or wrong items

If something isn't right with your order, we fix it at our cost, including any return shipping.

• Damaged in transit: email us within 48 hours of delivery with clear photos or a video of the item and the packaging. Keep the packaging until we've reviewed your claim.
• Defective: if a product stops working properly within 30 days of delivery, email us with your order number and a short description or video of the issue. After 30 days, your warranty applies (see below).
• Wrong item: tell us within 30 days and we'll send the correct item and a prepaid return label.

You can choose a replacement or a full refund. If the item is out of stock, we'll refund you in full.

Refunds

Approved refunds go back to your original payment method within 3 business days of our inspection. Your bank may take another 5–10 business days to show it.

• Shipping costs: for change-of-mind returns, you pay return shipping and the original shipping fee isn't refunded. For damaged, defective or wrong items, we refund all shipping.
• Restocking fee: change-of-mind returns on orders over $250 carry a 15% restocking fee. There is never a fee on damaged, defective or wrong items.
• Partial refunds: if a returned item shows signs of use or is missing parts or packaging, we may offer a partial refund instead. We'll always explain why before processing it.
• Tracked shipping: we recommend a tracked service with insurance for any return over $75. We can't refund items lost on their way back to us.

Refund not arrived? Check your bank or card statement first, then contact your card provider, since posting can take time. Still nothing after 10 business days? Email us and we'll trace it.

Don't recognize a charge? Email us before contacting your bank. We'll confirm the order details, and if the order hasn't shipped yet we can cancel and refund it.

Exchanges and gifts

We exchange items for the same product when they arrive damaged or defective. Want a different product instead? Return the original for a refund and place a new order, which is the fastest way to get it.

Gifts: if the order was marked as a gift and shipped to you, you'll receive store credit for the item's value once we receive the return. If it wasn't marked as a gift, the refund goes to the person who placed the order.

Cancellations, address changes and pre-orders

• Cancellations: email us within 12 hours of ordering and we'll cancel for a full refund, as long as the order hasn't shipped. Once shipped, it follows the normal return process.
• Address changes: contact us within 12 hours of ordering and before it ships. We aren't responsible for orders sent to an incorrect or incomplete address entered at checkout.
• Pre-orders: the estimated in-stock date is shown on the product page; please allow 1–3 extra business days for processing after that date. You can cancel a pre-order for a full refund any time before it ships. If the date slips, we'll email you the new estimate and give you the option to cancel for a full refund.

Lost or stolen packages

If tracking shows your order as delivered but you can't find it, check with neighbors and your building's mailroom, then email us within 7 days. We'll share the tracking and carrier details and help you file a claim with the carrier. RestoraCup isn't responsible for packages confirmed delivered to the address entered at checkout.

If tracking hasn't updated for 10 business days, email us and we'll open an investigation with the carrier and reship or refund if the package is lost.

Extended warranty

Our 1-year and 2-year extended warranties cover manufacturing defects and electrical failures that aren't caused by misuse. Each warranty covers one free replacement; you pay only the shipping to your address.

To use it, email support@restoracup.com with the subject line "Warranty Replacement – Order #[your order number]" and include your name, shipping address and a photo or video of the issue.

Contact us

Email support@restoracup.com with your order number and we'll reply within 1 business day. If you're not happy with your order for any reason, tell us — we'll do our best to make it right.